Refund policy


Return & Exchange Policy

Thank you for shopping with [Your Store Name]! We want you to be completely satisfied with your purchase. Please read our return policy carefully.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.

  • Watches with signs of wear, damage, or missing parts will not be eligible for a return.

2. Non-Returnable Items

  • Personalized or custom-made watches.

  • Items purchased during special promotions or clearance sales (unless defective).

3. Defective or Damaged Items

  • If your watch arrives defective or damaged, please contact us within 48 hours of delivery with photos of the issue.

  • We will provide a replacement or full refund for defective items.

4. Return Process

  • Contact us at [Your Email / WhatsApp] to initiate a return.

  • Pack the item securely in its original packaging and send it to:
    [Your Return Address]

  • Once we receive and inspect the item, we will notify you of the approval status.

5. Refunds

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping charges are non-refundable.

6. Exchanges

  • Exchanges are available for watches of the same value, subject to stock availability.

  • Contact us to confirm availability before sending the item back.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

Need Help?
If you have any questions about your order or our return policy, contact us at [ahmadndcoreal@gmail.com / +16162741469]. We’re here to help!